Supporting It Infrastructure In Cimb Bank Information Technology Essay

Supporting It Infrastructure In Cimb rim Information engineering science EssayThe Strategic Role of Information Systems and Supporting IT Infrastructure in CIMB Bank Berhad on the future direction to performance of be besmirch compute in your organisation.The main purpose of this written report is to add detail to the findings and recommendations of taint cypher which was being analysed in altogether(prenominal) aspects. We hope that our recommendations leave behind be helpful as you consider the implementation of cloud cypher to your organisation which would be court savings whereby no additional theme will be used and cloud compute also helps to save the environment by contri howevering to green computing.We look forward to discussing this report with you.Thank you.Yours sincerelyTJ ConsultantEXECUTIVE digest grease ones palms computing is a new way of delivering computing resources, not a new techno lumbery.1The CIMB Bank haze over figure Strategic Direction wri ting describes the whole of MSF Sales Force policy position on cloud computing. The strategy will states that the MSF Sales Division john choose a cloud-based utility if it show clearly and deliberately value for money, fitness for purpose and are adequately secure provides guidance for MSF Sales Force on what cloud computing is and some of the issues and benefits of cloud computing that MSF Sales Force need to be aware of.Our investigation focused on three areas such as IT infrastructure and related problems, business processes and Environmental issues. Result of our analysis has lead to several recommendations.The paper recognises that the public cloud is still undergoing a gradual change, particularly in areas such as security and privacy. These issues need to be adequately resolved before critical MSF Sales Division can be transitioned to the cloud. As a result, the paper outlines three streams of workStream One provides the gross gross sales division with guidance and do cumentation.Stream Two encourages sales division to adopt public cloud expediencys for public facing unclassified government portions and to undertake proof of concept studies to risey understand the risks of the cloud environment.Stream Three encourages a strategic approach to cloud. This work is dependent upon greater clarity around projects commissioned under the Data Centre Strategy.TABLE OF CONTENTSEXECUTIVE abridgment Page1. Introduction 62. IT infrastructure and eco brass 82.1 Data counseling storage 82.2 Consultant and System Integration 82.2 Network telecom 82.4 Software Application 82.5 Operating System Platform 82.6 Computer/Hardware 82.7 Intranet Platform 82.8 Issues and Challenges 93. Cloud Computing and its business benefits and costs 103.1 103.2 103.3 103.4 103.5 103.6 113.7 113.8 114. Recommendations of Cloud Computing espousal 134.1 Market demand for CIMB / MSF work 144.2 CIIMB / MSF Business Strategy 144.3 CIMB / MSF Information engine room (IT) strate gy, infrastructure cost 144.4 Information Technology Assessment 144.5 Competitor steadfastly services 144.6 Competitor firm IT infrastructure investings 144.7 144.8 144.9 145. Conclusions 145.1 digest of key findings 145.2 Recommendations 145.3 Limitation of studies 15LIST OF REFERENCES 16APPENDICES supplement 1 Journal 18Appendix 2 Cost and Benefits 20Appendix 3 21Appendix 4 22Appendix 5 231. INTRODUCTIONCIMB separate is the leading Asean Universal banking franchise, offering full range of financial products and services book binding consumer banking, corporate and investment banking, Islamic banking, assets management, wealth management, indemnification and Takaful and private banking. However, we are writing report based on one of CIMB Bank sales division cognise as Mobile Sales Force.Mobile Sales Force or more(prenominal)(prenominal) than known as MSF is the largest sales channel in CIMB Bank. Comprising more than 2,000 staffs, promoting and distributing CIMB Ba nk key products such as mortgage loan for private and corporate, personal loan for government sector, aim purchase and credit cards.MSF was established choke offed in 2006 with the vision to be the scoop-in-class sales validation with a passion for exceeding expectation.Prior approval and take from MSF head of department had been obtained in conducting this research.CIMB convocation ProfileCIMB Group is ASEANs leading universal banking franchise. We offer a full range of financial products and services covering consumer banking, corporate and investment banking, Islamic banking, asset management, wealth management, insurance and takaful, and private banking.With over 37,000 employees, CIMB Group reaches 81% of the ASEAN population, representing 89% of the regions gross domestic product. Our retail profits of over 1,000 branches is the widest in the region.Headquartered in Kuala Lumpur, CIMB Groups main markets are Malaysia, Indonesia, Singapore, Thailand and Cambodia. Our pre sence in 13 countries covers ASEAN and major global financial centres, as well as countries in which our customers carry significant business and investment dealings.In addition, we extend our reach and range of products and services through strategic partnerships. Our partners include the Principal Financial Group, Aviva plc, Bank of Tokyo-Mitsubishi UFJ, Standard Bank plc, Daishin Securities and the Kanoo Group, among separates.CIMB GroupAs the leading ASEAN universal banking franchise, CIMB Group offers a full range of financial products and services covering consumer banking, corporate and investment banking, Islamic banking, asset management, wealth management, insurance and takaful, and private banking. We operate our businesses on a dual banking leverage clay sculpture, giving customers a choice of both customary and Islamic financial solutions.Our main markets in which we offer full universal banking facilities are Malaysia, Indonesia, Singapore and Thailand. We also hav e a presence in other countries where our customers have significant business and investment dealings.CIMB BankOur Consumer Banking business offers a full range of conventional and Islamic financial products and services to meet the borrowing and financing, wealth management and transaction needs of our individual customers and businesses. Our spectrum of banking services include credit cards, mortgages, auto loans and financing, commercial banking services for Small Medium Enterprises and mid-sized corporate customers, insurance and takaful, investment and wealth management services.We have an extensive retail network crosswise the region in Malaysia, Indonesia, Thailand, Singapore and Cambodia that serves over 11 million customers.(http//www.cimb.com/index.php?ch=g2_aupg=g2_au_contenttpt=cimb_groupcat=profile)The counterbalance of this report is as follows Section 2 IT Infrastructure and Ecosystem. Explained the IT infrastructure and Ecosystem of the organisation.Section 3 Clo ud computing and its business benefits. Provided cloud computing and its benefits and costs.Section 4 Recommendation of cloud computing adoption/adaption. Recommended a suitable cloud that MSF could adopt.Section 5 Conclusions. Summarises the key points from the analysis and provided recommendation2. IT INFRASTRUCTURE AND ECOSYSTEMCIMB IT infrastructure straight off consist of s level off major components that mustiness be coordinated to provide the division with a coherent IT infrastructure and the major vendors within each divisionINTERNET PLATFORMSMicrosoft, Unix, IBM, JavaDATA MANAGEMENT STORAGEIBM, DB2, Oracle, SQL Server, SybaseCOMPUTER HARDWAREPLATFORMSDell, HPIT INFRASTRUCTURECONSULTANT SYSTEM INTEGRATORIBM, EDS,AccentureECOSYSTEMOPERATING SYSTEM PLATFORMSMicrosoft windowNETWORKING TELECOM-MUNICATIONMicrosoft Window Server, LinuxENTERPRISE SOFTWARE PLATFORMSOracle, MicrosoftCIMB CORPORATE NETWORK INFRASTRUCTUREIssues and ChallengesSecuring Information System CIMB MSF are faced with challenges of data and learning security. We need to have a more specific exploiters security procedures guidelines. At the moment, CIMB MSF rely on CIMB Group rules for business conduct and Code of Ethics BNM GP7. As MSF is a firm providing financial services, MSF must comply with the Financial dish outs Modernization Act of 1999, better known as the Gramm-Leach Billey Act (Laudon, KC Laudon, JP 2010, pg 337) However, in Malaysia all financial institutions is govern by central bank or more known as Bank Negara Malaysia.Malicious Software Malware (Laudon, KC Laudon, JP 2010, pg 328) will be another hurdle for implementation of cloud computing as there is no IT department within MSF. All IT issues and problems will have to be refer to CIMB Group IT. This will constitute time delaying as the problem cannot be solve in-house and need to wait for IT department action. MSF will have no control as to when CIMB Group IT will react to the reported problem.Absent of Tr ansaction Processing Systems MSF did not have TPS a systems that keep track of the elementary activities of the organisation such as sales for all products such as personal and enterprise mortgages, personal loans and credit cards, customers information like age, annual income, employee, and credit decisions like common rejection reason and best customer profile. (Laudon, KC Laudon, JP 2010, pg 75)Decision Support Systems (DCS) administrator Support Systems (ESS) Due to absent of transaction processing system (TPS) no proper management information systems (MIS) to enable DCS ESS. DCS is useful in providing support non- chip decision making for middle management and ESS for senior management (Laudon, KC Laudon, JP 2010, pg 78 81)Database management Systems (database management system) As MSF have multiple products, all data given will be in different formats and all users will have their own preferred format of reporting thus creating double work when each product user need to extract and reformat the data into meaningful information. (Laudon, KC Laudon, JP 2010, pg 240)Establishing an information policy Although there are numerous CIMB Banking Acts like, Banking Financial Institute Act1989 (BAFIA) section 97 secrecy, Bank Negara Malaysia (BNM) GP7 confidentiality, CIMB Group Code of Ethics governing the information policy, it is still a good work out to draft information policy for MSF sales division. More specific guidelines, rules and penalties in controlling MSF information policy for sharing, disseminating, acquiring, standardising, classifying and inventorying information systems. (Laudon, KC Laudon, JP 2010, pg 259)Customer relationship Management (CRM) is widely implemented strategy for managing a firm interactions with customers, clients and sales prospects. Most banks will have their own CRM. CRM is only possible if there is decorous data captured which can be transfer into information and CRM uses the information formed by the data to enable the user better forecast the needs and wants of the customers. At this moment, CRM is not available in MSF.3. CLOUD COMPUTING AND ITS BUSINESS BENEFITS AND COSTSNational Institute Of Standards and Technology (NIST) defines Cloud computing as a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, waiters, storage, occupations, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction.The benefit of early adoption of cloud computing in Global 2000 enterprises enables organization on cost savings on maintaining its IT infrastructure. Therefore organization started to invest in cloud computing to take advantage on better infrastructure utilization by way of automation and charge back over virtualized infrastructure to help to make better its over-all utilization.3.1 Type of Cloud ComputingGeneral there are 4 basic type of cloud computing and it is depend on organization on which type is suitable for its application delivery and business services.TypeDescriptionPrivate CloudCloud service that are merely for the use of the organization and provided by trey party and it services may be reposition or offered on a pay-per-usage-model. society CloudCloud service that are share among several department in the organization and managed by third party or service providerPublic CloudCloud service available to public use over the internet and managed by third party by offering free services or pay-per-usage model.Hybrid CloudA environment in which organization provides and manages some of its resources in-house for storage of operational data and has others provided externally by third party. This advantages the organization of the scalability and cost effectives without exposing its important applications and data to the third-party vulnerabilities.3.2 Cloud service and CapabilityThe CIMB MSF division can adopt three basic types of cloud services, defined by NSIT and it is also accepted by the business industry.Cloud helpersDescriptionSoftware as a ServicesSoftware applications like ERP, collaboration that runs on the service provider IT infrastructure and delivers to the organization through the internet by way renting the software applicationsPlatform as a ServiceThe user organization can access the hardware platform and operating system over the internet on a pay-per-use basis.Infrastructure as a ServiceIt is cloud computing platform which allow user organization to storage, process and networking through the service provided IT infrastructure by way of on a pay-per-use model.3.3 Benefits of Cloud ComputingReduced cost Cloud technology is paid incrementally, saving organizations money. The organization is able to plan the needed expenses more wisely. By cloud computing the cost is proportion to the requirement.Increased Storage Organizations can store more data than on private computer systems.H ighly Automated No keen-sighted-acting do IT personnel need to worry somewhat keeping software up date and backup. Cloud computing will automatically do the update and backup the system giving the organization more time to do business than fixing the problems on its own.Flexibility Cloud computing offers much more flexibility than past computing methods.More Mobility Employees can access information wherever they are, rather than having to remain at their desks from morning till evening which is weary and sometimes a boring job. The cloud made the business go mobile.Allows IT to Shift Focus No longer having to worry about constant server updates and other computing issues, organizations will be free to concentrate on innovation and research and development. This help business and product growth in the long run.3.4 Cost of Cloud ComputingToday, many large firms are burden with redundant, incompatible hardware and software because departments and divisions have been allowed to order and purchase their own technology. This pay the cost of owning technology assets are relatively high.The cloud concept is paying what you use and no minimum fee required. The users are paying either on a monthly subscription fees or per transaction basis which are composed of the following mandatory components.Management Interface at $6.25 per monthPlatform first appearance costApplication templateReleaseLow usage (one time fee)Average Usage (one time fee) rat Usage (one time fee)SAP ERP6.0 Eh P4$29$179$679SAP Enterprise Portal7.0 Eh P1$19$169$669SAP Solution Manager7.0 Eh P1$49$199$699SAP Business Intelligence7.0 (BI Cont 7.05)$39$189$689SAP Ides CRM7.0$39$189$689Computing infrastructure costThis cost will only be charged when you operate your platform. Operational support and the used computing infrastructure as cpu, memory, a static network address and network traffic are included.Configuration SetCPUMemoryLow Usage (per hour)Average Usage (per hour)Frequent Usage (per h our)1-5 users4 armament8 GB$1.99$1.68$1.496-10 users4 core12 GB$2.68$2.37$2.1811-15 users4 core16 GB$3.37$3.06$2.8716-25 users8 core18 Gb$3.98$3.67$3.484. RECOMMENDATIONS OF CLOUD COMPUTING1Market Demand for Your Firms Customer Services, Supplier Services Enterprise Services2CIMB / MSF Business Stratefy6Competitor Firms IT Infratructure InvestmentsCIMB / MSF IT Services Infrastructure4Information Technology5Competitor Firms IT services3CIMB / MSF IT Strategy, Infrastructure Cost4.1 Market Demand for CIMB / MSF ServicesTransaction processing system (TPS) A system that store, modify and retrieve the transactions of MSF. However, all TPS must pass through atomicity, consistency, isolation and durability, otherwise known as the ACID test.Decision support system (DSS) executive support system (ESS) DSS is a decision support system for middle level management and executive support system is for higher management. DSS and ESS not only provide better judgement, the system also enabl e what if analysis, which we can create several scenario to jerk off the best desired result. under is a diagram of DSS which consist of MIS. In order for a DSS or ESS to be created MSF must first have MIS, TPS and DBMS as all these systems are interrelated. An example of such software can be found at Vanguard Software corporation (www.vanguardsw.com) However, not all managerial roles are supportive using either DSS or ESS such as interpersonal role as a leader, decisional roles in a interlocking between staff.Management information system (MIS) Report exceptional conditions, such as when the sales quota for a specific territory fall below an judge level or high staff turn-over for a certain department. MSF do not have MIS as report generated only upon request of individual.Database management system (DBMS)- is a software package with computer programs that control the creation, maintenance and the use of a database. DBMS will allow MSF conveniently develope databases for vario us applications by database administrators (DBAs). A DBMS also provides facilities for controlling data access, enforcing data intergrity, managing concurrency control, recovering the database after failures and restoring it from backup files as well as maintaining database security.Opportunity in internet banking can be explore as there is no sales link or contact us link uploaded in CIMB Bank website, CIMB internet banking more known as CIMB Clicks does not provide any leads to MSF nor does it provide contact details of MSF. MSF should explore the business opportunity in internet banking by creating a website for MSF.There is also demand for detail breakdown of incentive paid to sales staff. At this moment, no detail breakdown of incentive paid even in CIMB intranet and extranet, Human Resource Information System HRIS https//hris.cimb.com4.2 CIMB / MSF Business StrategyMSF five year vision is to be the best in class sales organisation with a passion for exceeding expectations. Bes t in class sales organisation means number one mobile sales force in Malaysia and in sales productivity among our region peers. In order to achieve this long term five years plan, MSF will need to improve it present information system and possibility of setting up its own IT department.4.3 CIMB / MSF Information Technology (IT) Strategy, Infrastructure CostMSF does not have an IT strategy but are using 400 desktops and 200 laptops. Giving an example of setting up a MSF office will easily cost more than MYR100,000. Below are the example of the breakdown costsHardware acquisition Each brand new desktop cost about MYR3,000.Software acquisition manifest software for Microsoft windows and office cost about MYR2,000 each desktop.Installation Installing an office of 5 desktop cost about MYR10,000.Training Training cost can be diversified as senior staff of MSF can train new recruits.Support Support cost had been diversified as all IT technical support are provided by CIMB IT departm ent, GIOD.Maintenance Infrastructure Downtime Space and energy 4.4 Information Technology AssessmentCIMB Group spent MYR108 million populate year for IT which is the highest among all other banking peers. Despite the large number, CIMB MSF still using some computer unit with windows XP instead of window Vista or 7, Intel pentium4 central processor instead of Intel core processor and monitor screen instead of liquid crystal display (LCD). Most of CIMB group IT outgo is on developing of a new CRM known as 1 View. However, the 1 View CRM is not provided to MSF.4.5 Competitor firm servicesBanksSpecial IT FeaturesAvailability in CIMBHSBC BankOnline application trackerNoOnline file upload services for credit cardNoPublic BankE-mall for online shopping within PB websiteNoMaybankGreen computing device for online banking environmental cost savings calculationNoUOBOffice locator for mobile team, providing contact person and office addressNo4.6 Competitor firm IT infrastructure investments Competitor Banks2010 IT SpendingComparison with CIMB Group IT spendingMaybank Group61,000,00056% of CIMB Group IT spendingRHB Bank Group72,000,00066% of CIMB Group IT spendingPublic Bank Group41,000,00038% of CIMB Group IT spendingHSBC Bank Group15,000,00014% of CIMB Group IT spendingUOB Bank Group90,000,00083% of CIMB Group IT spending* all data are based on individual banks 2010 annual report5. CONCLUSIONSThe following summarises the findings and recommendations as outlined below.5.1 Summary of key findingsThe mull leads to the conclusion that cloud computing has the potential to transform IT, not necessarily through its impact on an agencys core business systems, but through commoditizing routine services such as e-mail, web servers, and data storage. Cloud computing can also easily deliver services that are common across government, such as accounting, procurement, and collaboration tools. If CIOs can increase their reliance on commodity computing, they will then have more time and resources to focus on the strategic management of IT and provide leadership and value for their agencies.We hope that this timely and informative report will be useful to professionals and executives across government who are seeking innovative approaches in order to leverage the new technology of cloud computing in their effort to reform and improve ITprograms and the delivery of services to both government itself and to citizens.5.2 Recommendations5.3. Limitation of StudiesLIST OF REFERENCESDepartment of Finance and Deregulation 2011,Cloud computing strategic direction paper opportunities and applicability for use by the Australian regimen, viewed 5 April 2011, and 22 May 2011 .Mell P Grance T 2011, The NIST definition of cloud computing (draft) , viewed 19 March 2011, .Wyld, DC 2009, Moving to the cloud an introduction to cloud computing in government , viewed 19 March 2011, .Laudon, KC Laudon, JP 2010, Management information systems managing the digital firm, 11th editio n.Cirrus cloud computing Price list, viewed on 30 April 2011 CIMB Statement on Internal Control 2007 and Annual Report 2010 http//www.cimb.com/annual_reports/CIMB_Bank/2007/pdf/SOIC.pdfhttp//announcements.bursamalaysia.com/EDMS/subweb.nsf/7f04516f8098680348256c6f0017a6bf/65487497790102fe482578640016d4a2/$FILE/CIMB-AnnualReport2010%20(3.2MB).pdfhttp//searchcloudcomputing.techtarget.com/search/query?start=0filter=1q=SAAS, IAAS PAAS,APPENDICESAppendix 1 JournalAppendix 2 Cost and BenefitsAppendix 3 Cloud Computing BenefitsAppendix 4 Problems With Data Centre Power ConsumptionAppendix 5 Power Consumption For Each ComputerAppendix 1 Journal (390 words)Thomas 24 March, 2011 ThursdayConducted informal interview (930am) with Sim, Customer Service Engineer. Obtained basic information of MSF IT infratructureThomas 03 April, 2011 SundayVisited report writing presentation by Adrian Stagg Lindy Kimmins (1100pm)Thomas 03 April, 2011 SundaySeek permission from MSF Head (1030pm), Mr. Daniel C heong on selecting MSF Department for assignment 4Thomas 04 April, MondayApproval obtained by Mr. Daniel Cheong at 1206amThomas Janet 04 April, 2011 MondayBoth of us arranged to communicate through headphone and email as we are from different parts of the country after office hours at 7.30pm. We discussed briefly on which of the organization intended to work on to our assignment report.In the end, after much discussion we decided to select either one of our company which we are currently employed for our assignment report after which we have discussed with our relevant IT department in our next meeting.Thomas Janet 04 April, 2011 MondayWe communicate again at 8.30pm. After much exchange informations of our survey on our IT department, we decided to select company, CIMB Bank Bhd as the organization to work on for our assignment report due to the good support from his company IT personnel. Next we discussed about the plan on how to complete our assignment through allocation of j obs. As we have selected my company to work on for our assignment report,Thomas 05 April, 2011 TuesdayI log into CIMB Group website www.cimb.com/index.php?tpt=cimb_group and started my introduction part of my report (1100am)Janet 06th April, 2011 WednesdayI visited a few website www.finance.gov.au/e-government/strategy-and-governance/cloud-computing.htm, www.isaca.org/Knowledge-Center/Research/Documents/Cloud-Computing-28Oct09-Research.pdfand www.startupbizhub.com/business-benefits-of-cloud-computing.htm which give me some information on opportunities of adoption by the Australia GovernmentThomas 08 April, 2011 SaturdaySent email (830pm) to MSF Head personal assistance, requesting for MSF organisation chart, MSF IT infrastructure Eco systemJanet 11 April, 2011 MondayVisited the Australia Department of Finance and Deregulation 2011 again and started to complete the Executive Summary for our assignment.Thomas 16 April, 2011 SaturdayVisited USQ study desk for assignment 4 resou rces (900pm) http//usqstudydesk.usq.edu.au/mod/resource/view.php?inpopup=trueid=391393Visited Wikipedia for pseudonym http//en.wikipedia.org/wiki/Pseudonym (920pm)Reading assignment 4 mock up report (1000pm)Reading CIMB Group Rules for Business Conduct (1100pm)Janet 25 April, 2011 MondayCompute the company IT Infrastructure Ecosystem diagram provided by Loudon Loudon 11e (page 203) and visited http//www.intek.net/a/images/netdesign.gif for fictitious diagram on corporate network infrastructureJanet 30 April, 2011 SaturdayCompute the cloud computing benefits and it costThomas 09 May, 2011 MondayChecking and resizing fonts size for assignment paper (1200pm)Browse CIMB Group website http//www.cimb.com/index.php?ch=g2_aupg=g2_au_leadercat=bodtpt=cimb_groupfor CIMB Group CEO profile.Browese USQ website